"There's nobody better to deal with
the lodge experience than flight specialists, so we provide for them the
capability to amend issues then and there," Matheson says. At the point
when the organization was littler, flight orderlies would go to the door, make
a telephone call, and have the operator on the flip side of the line alter the
issue. As Westjet has developed, on the other hand, that has ended up
increasingly hard.
A year ago, the
aerial shuttle discovered an answer in "consideration cards."
"If there's a visitor experience disappointment, or if the flight chaperon
simply needs to do something extraordinary for a visitor, maybe on the grounds
that the visitor's tyke is in the healing facility, the flight specialist can
round out a forethought card tagging the cure, from sending blooms to setting
up a future travel credit," Matheson clarifies. "The orderly can
email the card, content it, or drop it off at the landing strip, and we'll
execute it by means of an assistance group we have on the ground
No comments:
Post a Comment